Privacy Policy – How pak97 Protects Your Personal Data
This Privacy Policy explains what information pak97 collects when you use the platform, why we collect it, how it is stored and protected, who can access it, and what your rights are over your own data.
This policy applies to all Pakistani players registered on pak97. Last updated: January 2026. Material changes will be notified via your account dashboard before taking effect.
Your privacy matters
We collect only what is necessary to operate your account and process your PKR transactions securely.
Privacy FAQSix Privacy Commitments pak97 Makes to Every Player
Before reading the full policy, here is the short version of what matters most when it comes to how pak97 handles your information.
256-bit Encryption on All Data
Every piece of information transmitted between your device and pak97 — login credentials, payment details, personal data — is protected by 256-bit SSL encryption. The same standard used by major Pakistani banks. Data at rest in our systems is encrypted separately. No sensitive data travels in plain text at any point.
We Do Not Sell Your Data
pak97 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data is used only to operate your account, process your JazzCash and Easypaisa transactions, keep the platform secure, and improve the experience for Pakistani players.
Payment Details Are Tokenised
When you deposit via JazzCash, Easypaisa, Raast, or bank transfer, your actual account numbers and wallet identifiers are not stored in plain form on pak97 systems. Payment processors tokenise this information — pak97 holds a reference token only. Your full payment credentials are never exposed even in the event of a database breach.
Minimum Necessary Collection
pak97 collects only the information genuinely needed to run your account and comply with reasonable security requirements. We do not ask for data we do not use. If you are ever asked for information and are unsure why it is needed, the support team will explain the specific reason before you provide it.
You Control Your Data
You can request a copy of all personal data pak97 holds about you, ask for corrections to inaccurate information, and request deletion of data that is no longer needed for account operation. Requests are handled within 10 business days. Contact support through live chat to initiate a data request at any time.
Marketing Is Opt-In Only
pak97 will only send you promotional communications — PSL bonus offers, seasonal promotions, new game announcements — if you have opted in through your account notification settings. You can turn off marketing communications at any time from account preferences and will continue to receive essential account-related messages regardless of marketing preference.
1 Who We Are and Who This Policy Applies To
pak97 is an online gaming and sports betting platform operated for Pakistani players. This Privacy Policy applies to all registered users of the pak97 platform, including players who have created an account, made a deposit, or placed a bet.
When this policy refers to "pak97", "we", "us", or "our", it means the operating entity behind the pak97 platform. When it refers to "you" or "your player account", it means you as a registered user of the platform.
This policy covers data collected through the pak97 website, including your account registration, deposits and withdrawals via JazzCash, Easypaisa, Raast, and bank transfer, and your gaming activity across all sections of the platform including sports betting, casino, fish games, and live casino.
pak97 is built specifically for Pakistani players. Our data practices take into account the payment methods, local banking norms, and user expectations of people living in Pakistan. All amounts and transaction data are stored in PKR.
2 What Information We Collect
The information pak97 collects falls into the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC or passport number | Registration and identity verification |
| Contact Data | Email address, mobile number | Account registration |
| Financial Data | Payment method type, transaction amounts in PKR, tokenised wallet references | Deposits and withdrawals |
| Technical Data | IP address, browser type, device type, operating system, session timestamps | Each platform visit |
| Gaming Activity | Bets placed, games played, session duration, bet amounts and outcomes | Ongoing platform use |
| Communications | Support chat transcripts, email correspondence | When you contact support |
We do not collect sensitive personal data such as biometric information, racial or ethnic origin, religious beliefs, or health information. If age verification documents are requested, they are reviewed and the specific outcome recorded — the document image is not retained beyond the verification period unless required for compliance purposes.
3 Why We Collect and Use Your Information
Each category of data we collect has a specific purpose. We do not collect data speculatively or in anticipation of a future use that has not been identified. Current purposes include:
- Account operation — Creating and maintaining your pak97 account, enabling login, and managing your account preferences and security settings
- Transaction processing — Processing PKR deposits via JazzCash, Easypaisa, Raast, and bank transfer; processing withdrawal requests to your nominated payment method
- Identity and age verification — Confirming you are aged 18 or above and that your account details are accurate, in line with the Terms and Conditions
- Security and fraud prevention — Detecting unusual login patterns, suspicious transaction behaviour, potential duplicate accounts, and activity that may indicate abuse of bonuses or platform policies
- Responsible gaming — Monitoring play patterns to support responsible gaming tools you have activated, such as deposit limits or session reminders
- Platform improvement — Understanding which games, sports markets (especially PSL and T20 cricket), and features are most used so we can prioritise development for Pakistani players
- Customer support — Resolving your queries related to payments, bets, bonuses, and account issues efficiently by reference to your account history
- Marketing communications (opt-in only) — Sending you information about promotions, PSL season offers, and new features if you have consented to receive them
4 Payment Data and PKR Transactions
Because pak97 operates with PKR as its native currency and serves Pakistani players through local payment channels, we want to be specifically clear about how payment information is handled.
When you make a deposit or withdrawal via JazzCash or Easypaisa, the transaction is processed through the respective payment provider's secure infrastructure. pak97 receives a transaction confirmation and a reference token — not your JazzCash mobile number or Easypaisa account details in full. We know that a transaction was made, the amount in PKR, the timestamp, and the transaction reference number. We do not hold your complete mobile wallet credentials.
For bank transfer and Raast transactions, similar tokenisation applies. Account numbers are referenced in abbreviated form only in your pak97 transaction history. The same applies to bank card transactions where card processing is available.
pak97 does not store complete mobile wallet account numbers, bank account numbers, or card numbers. This is by design — it means even in the event of an unauthorised access to pak97 systems, your actual banking and wallet credentials are not exposed.
All PKR transaction records are retained for the period required to operate your account and for security audit purposes as described in the Data Retention section below.
5 Cookies and Technical Tracking
pak97 uses cookies and similar technologies to make the platform work, keep your session active when you are logged in, and understand how the platform is being used by Pakistani players.
Types of cookies in use:
- Essential cookies — Required for the platform to function. These maintain your login session, store your language and currency preferences (PKR), and keep your bet slip active. These cannot be disabled without affecting basic platform use.
- Analytics cookies — Used to understand aggregate traffic patterns, page load performance, and which sections of the platform are most used. This data is anonymised and does not identify individual players. It helps us improve the platform for Pakistani users.
- Security cookies — Used to detect and prevent unusual login activity, detect session hijacking attempts, and support two-factor authentication flows.
pak97 does not use third-party advertising cookies or track your browsing activity on other websites. The cookies in use are limited to those that support platform operation and security. You can review and clear cookies through your browser settings at any time, though disabling essential cookies will affect your ability to stay logged into your account.
6 Who We Share Your Information With
pak97 does not sell, rent, or trade your personal data. Sharing is limited to the following categories of recipient, and only to the extent necessary for the specific purpose described:
- Payment processors — JazzCash, Easypaisa, Raast, and bank transfer providers receive the minimum information required to process your PKR transaction. This is essential to operating your deposits and withdrawals.
- Identity verification services — When document verification is required, documents may be processed through a third-party verification service. These providers act on our instructions and do not use your data independently.
- Security and fraud detection providers — Technical data including IP addresses and session behaviour may be shared with security service providers to detect account compromise or fraudulent activity patterns.
- Infrastructure providers — Hosting, database management, and content delivery providers that operate the technical infrastructure of pak97. All operate under data processing agreements that restrict use of your data to platform operation only.
None of these recipients are permitted to use your personal data for their own commercial purposes. All third-party providers engaged by pak97 are selected based on their security standards and data handling practices.
pak97 does not share your contact information or gaming behaviour with advertising networks, marketing platforms, or affiliate networks. Your email address and mobile number are used only for account management and, if you have opted in, pak97's own promotional communications.
7 How Long We Keep Your Data
pak97 retains personal data only for as long as it is needed for the purpose it was collected. Specific retention periods:
- Active account data — Retained for the full duration of your account being open. Account data is the information necessary to operate your account, process payments, and provide support.
- Transaction records — PKR deposit and withdrawal records are retained for five years from the date of the transaction for security audit and dispute resolution purposes.
- Identity verification records — The outcome of identity verification (verified / not verified, date of birth confirmed) is retained for the life of the account. Document images, where retained beyond the verification event, are deleted within 90 days of verification completion unless a longer period is required.
- Support communications — Chat and email logs are retained for two years from the date of the conversation. This allows accurate handling of follow-up queries and retrospective dispute resolution.
- Gaming activity — Bet history and game session records are retained for the life of the account and for one year after account closure.
- Closed accounts — After an account is closed, residual data is retained for three years for security and audit purposes, after which it is deleted or fully anonymised.
If you request deletion of your data before the applicable retention period has expired, pak97 will delete everything not subject to a retention requirement and confirm what, if anything, must be retained and why.
8 How We Protect Your Data
pak97 operates a layered security approach. No system is 100% impenetrable, but the measures in place represent a serious and proportionate response to the risk profile of an online gaming platform handling PKR financial transactions for Pakistani players.
- 256-bit SSL encryption on all data in transit between your browser or device and pak97 servers
- Encryption of sensitive data fields at rest — personal identifiers, tokenised payment references, identity verification outcomes
- Strict access controls on internal systems — staff access to player data is role-based and logged; no staff member has unrestricted access to full account data without authorisation
- Automated intrusion detection and unusual activity alerting on the platform and on internal systems
- Regular security testing and patch management on all platform components
- Two-factor authentication available to all players for account login security
In the event of a security incident that affects your personal data, pak97 will notify affected players and describe the nature of the incident, what data was involved, and what steps have been taken as a result — within a reasonable timeframe after the incident is confirmed and contained.
9 Your Rights Over Your Personal Data
As a pak97 player, you have the following rights regarding your personal data. These can be exercised at any time by contacting support through live chat or the support email address listed in the footer of this page.
Request a copy of all personal data pak97 holds about you. Requests are fulfilled within 10 business days. We will provide a structured summary of identity data, contact data, financial data, and gaming activity associated with your account.
If any personal data held about you is inaccurate — wrong name, incorrect date of birth, outdated contact information — you have the right to have it corrected. Contact support with the correction and, where necessary, supporting documentation.
Request deletion of your personal data. Deletion applies to data not subject to a retention requirement. Where some data must be kept — transaction records for security purposes — we will confirm what is retained and for how long, and delete everything else.
Ask pak97 to restrict processing of your data while a dispute or correction request is being resolved. During restriction, your data is stored but not actively used for any additional processing beyond what is necessary to maintain your account in a suspended state.
If you previously opted in to marketing communications, you can withdraw that consent at any time from your account notification settings, or by requesting it through support. Withdrawal of marketing consent does not affect essential account communications.
Request your personal data in a structured, machine-readable format so that you can transfer it if needed. This covers the data you provided to pak97 directly — registration details, contact information, and account preferences.
10 Minors and Under-18 Protection
pak97 is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. If we identify or have reasonable cause to believe that an account belongs to a person under 18, the account will be suspended immediately pending verification, and any personal data associated with the minor will be handled in accordance with the deletion principles in this policy.
Age verification is part of the registration and withdrawal process. Providing false information about your age to create a pak97 account is a breach of the Terms and Conditions and is taken seriously. If you are a parent or guardian and believe a minor has registered on pak97, contact support immediately through live chat.
11 Changes to This Privacy Policy
pak97 may update this Privacy Policy from time to time. Updates that materially affect how your data is used — for example, a new data sharing arrangement or a change to retention periods — will be notified to registered players via their account dashboard at least 7 days before the change takes effect.
Non-material updates — corrections to wording, clarifications that do not change the substance of how data is handled, or additions reflecting new features that use data in the same way as existing features — may take effect without advance notice. The "last updated" date at the top of this policy is updated with every change.
If you continue using pak97 after a policy update notification, this is taken as acceptance of the updated terms. If you do not agree with a change, you may close your account before the effective date and request deletion of your data as described in the Your Rights section.
12 How to Contact Us About Privacy
For any privacy-related question, data access request, correction, deletion request, or concern about how your personal data is being handled, the pak97 support team is available 24 hours a day through the live chat function in your account dashboard.
You can also write to us at the email address displayed in the footer of this page. Privacy requests submitted by email are acknowledged within 3 business days and resolved within 10 business days, unless additional documentation or information is required from you.
When submitting a privacy request, please include your registered email address and the nature of your request so it can be routed to the correct team quickly. For data access and deletion requests, identity confirmation may be required before the request is actioned — this is to protect your data from unauthorised access requests by third parties.
The quickest way to get a privacy-related question answered is through the live chat in your account. Agents are available around the clock and most queries about what data is held or how to adjust your marketing preferences can be resolved immediately during the chat session without a formal request process.
Common Privacy Questions from Pakistani Players
Quick answers to the privacy questions that come up most often.
Register on pak97 with Confidence
Your data is protected, your PKR payments are processed securely, and you are in control of your information at all times. Join pak97 and bet on PSL cricket, explore 500+ casino games, and withdraw your winnings instantly via JazzCash or Easypaisa.
pak97 is for adults aged 18 and above. Please game responsibly and within your personal budget.